This ebook explains how augmented intelligence integrates human expertise with AI-driven analytics to optimize digital operations. HCLTech’s approach combines machine learning, automation, and human-in-the-loop feedback to accelerate decision-making. The framework enhances service resilience, cost efficiency, and scalability across IT and business operations. Key benefits include proactive incident prevention, contextual recommendations, and faster mean time to resolution (MTTR), enabling organizations to achieve intelligent automation maturity.

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