OpenText Conversational Experience Delivery is an integrated platform that unifies omnichannel messaging, customer journey management, and customer communications management (CCM) to deliver personalized, timely, and assured communications across channels like SMS, email, WhatsApp, voice, push, and fax. It enables businesses to engage customers through automated, insight-driven experiences while ensuring message delivery with built-in failover. The platform supports low-code design for personalized content, real-time analytics, and composable architecture for scalable, adaptable communications—improving engagement, satisfaction, and operational efficiency throughout the customer journey.

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