Ebook

Protecting Your Business Customers from AI-Based Phone Scams

Protecting Your Business Customers from AI-Based Phone Scams

This eBook explains that rapid advances in generative AI have made voice-cloning scams more realistic and more common, creating significant financial risk for businesses when attackers impersonate trusted leaders and pressure staff into urgent money transfers. It notes that scammers can generate convincing voice deepfakes from only a few seconds of audio, then combine that with caller ID spoofing over VoIP to appear legitimate. The eBook argues communications service providers can help protect enterprise customers by reducing spoofing and improving call authentication, highlighting STIR/SHAKEN requirements in the US and Canada and the role of Session Border Controllers in validating identities and rejecting suspicious calls. It then positions Enghouse’s cloud-native BorderNet SBC as a secu

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