This ebook focuses on how logistics service providers can turn returns management into a competitive differentiator rather than treating it as a low-priority operational burden. It outlines the complexity of reverse logistics, including refund visibility, resale decisions, counterfeit detection, grading workflows, and routing optimization. Blue Yonder explains that traditional warehouse management systems lack the automation and specialization needed for efficient returns processing, often resulting in labor-intensive, error-prone workflows. The ebook advocates for purpose-built returns management systems that improve productivity, reduce processing delays, optimize resale recovery, automate workflows, and help LSPs create higher-value service offerings for retail clients.

Join for free to read