This ebook reframes retail returns as valuable inventory assets instead of operational waste. Blue Yonder argues that retailers often treat returns solely as a customer experience issue, overlooking the broader impact on inventory productivity, forecasting, margins, and sustainability. The report highlights how disconnected systems and siloed returns processes delay resale opportunities, increase markdowns, and create inventory inefficiencies. It advocates integrating returns data directly into inventory planning and omni-channel operations so retailers can improve forecasting accuracy, reduce excess inventory, accelerate resale at full price, and minimize waste. The ebook also emphasizes the role of AI, real-time visibility, and connected platforms in transforming returns into a strategic

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