The Future of Telco Customer Value Management

25 Pages

This ebook explores how telecom providers can increase customer lifetime value through data-driven, hyper-personalized experiences. It explains how customer value management (CVM) relies on real-time analytics, behavioral insights, and omnichannel engagement. The document highlights the shift from product-centric campaigns to customer-centric journeys powered by conversational experiences. Use cases demonstrate how telcos can reduce churn, increase ARPU, and improve loyalty. The ebook positions CX excellence as a key differentiator in highly competitive telecom markets.

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