This Momentum ebook argues that many organizations underuse Microsoft Teams, even though, when configured well, it can replace most communications infrastructure, including the business phone system, while improving collaboration, customer experience, and hybrid-work support (pages 2–4). It frames Teams Phone as a mature, widely adopted cloud calling option and highlights benefits like flexibility versus PBX, API-enabled advanced features, simpler deployment and management, better cost control and scaling, and fit for Microsoft-first environments (pages 3–5). It then lists practical guidance for a successful replacement, emphasizing network readiness, governance and security, migration roadmaps, user communication and training, call-flow documentation, continuity and disaster recovery plan

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