This guide outlines NTT DATA’s four-stage GenAI Maturity Spectrum for public agencies—Strategic Planning, Governance, Pilot Projects, and Scaling. It identifies common pitfalls such as misaligned goals, poor root-cause analysis, weak governance, lack of continuous monitoring, “ready-fire-aim” pilots, and ineffective change management. Through case studies (e.g., CPS case summarization, federal grant automation), the document shows how structured planning, strong governance, iterative pilots, and disciplined scaling help agencies adopt AI responsibly and deliver measurable improvements in efficiency and citizen service.

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