This guide explains how retailers can build a modern HR foundation by moving from outdated, disconnected tools to a unified, cloud-based human capital management (HCM) platform. It covers key workforce processes—planning to hire, hiring to pay, developing to perform, and rewarding to retain—and shows how using real-time data, mobile tools, and AI can boost frontline worker engagement, productivity, and retention. The guide highlights the importance of personalized rewards and compliance. Workday’s platform is presented as a flexible, future-ready solution to help retailers create an agile workforce that meets evolving business and employee needs.

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