AI can turn every employee into a “superworker” by redesigning work, not just adding tools. Bersin’s model moves from AI Assistants (task help) to Agents (automating tasks), Multifunctional Agents (optimizing workflows), and Autonomous Agents (running end-to-end processes). High performers align AI to business problems—speeding HR transactions, hiring faster and better, and enabling skills-based mobility. Impact spans four lenses: efficiency, experience, effectiveness, and productivity (e.g., ~95% faster info searches, +20% performance, +10% retention). To execute: co-own AI with IT/legal/finance, redesign roles and workflows, upskill HR and managers, set metrics/benchmarks, and deliver via a phased roadmap and a culture of continuous learning.

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