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The ultimate guide to modern workforce management

The ultimate guide to modern workforce management

Assembled
Pages 10 Pages

Assembled helped support teams manage sudden ticket influxes without stretching agents to the limit or causing long wait times and declining morale. It eliminated unhelpful interactions and hold music by intelligently distributing requests, preventing pileups. Unlike hiring extra staff that leads to overstaffing during slowdowns, Assembled scaled dynamically, optimized workflows, and ensured consistent service without budget spikes or idle teams.

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