6-Ways-AI-Chatbot-can-Transform-Banking-Industry

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AI chatbots are transforming banking by enabling cost-efficient, always-on customer service. Projected to save banks $7.3B by 2023 (Juniper Research), chatbots handle 90% of interactions and support 1.2B mobile users globally. They improve customer support, deliver financial advice, detect fraud, personalize marketing, collect feedback, and offer self-service. Major banks like HSBC, Bank of America, and OCBC use AI bots. Chatbots boost efficiency, reduce costs, and enhance user experience, making them essential for modern banking.

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