Chatbots are revolutionizing the insurance industry by automating customer service functions traditionally handled via phone, improving efficiency and meeting digital expectations. They assist with claims, payments, 24/7 support, and customer education. Key benefits include faster claims processing, enhanced customer experience, and targeted pricing. Chatbots also reduce human intervention, offer analytics, and integrate seamlessly into systems. Popular insurers like GEICO and Lemonade use them. With cognitive AI spending projected to hit $1.4B by 2021 (CAGR 43%), chatbots are becoming essential in the digital insurance landscape .

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