Avaya Software helped organizations navigate diverse contact center architectures—on-premises, cloud-hosted, CCaaS, and hybrid—by providing flexible, multi-model platforms that deliver successful CX strategies regardless of deployment choice. Supporting 47% hybrid adoption and 39% multi-platform environments, Avaya enabled seamless transitions, integration across hosted servers and cloud services, and decision drivers like cost, scalability, and control. Their solutions ensured consistent performance, reduced complexity in mixed architectures, and empowered companies to leverage the benefits of each model while maintaining unified operations and superior customer experiences.

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