As 2023 unfolds, economic uncertainty is pushing small and midsize businesses to strengthen and recession‑proof their IT environments while facing constant cyberthreats. To meet rising demand, MSPs are expanding their solution stacks with tools that offer strong integration and automation capabilities. Innovation, technical expertise, and customer‑focused service are becoming key differentiators for providers. The 2023 Kaseya MSP Benchmark Survey captures these trends by gathering insights from MSP executives and technicians to better understand industry pressures, priorities, and opportunities.

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