How-Chatbots-Enhance-Customer-Service-with-Sentiment-Analysis

1 Pages

The infographic highlights how sentiment analysis enables chatbots to assess user emotions—such as joy, anger, sadness, and positivity—by assigning sentiment scores from -3 to +3. Negative values indicate suppressed emotions (e.g., frustration), while positive values show expressed emotions. For example, a frustrated user may be redirected to a live agent, while others receive automated support. This allows chatbots to manage up to 80% of inquiries, freeing up human agents to handle complex or emotionally charged issues, ultimately enhancing customer service quality.

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