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Infographic

MURTEC 2023: Technology, Customer Experience, AI, and Restaurant Security

MURTEC 2023: Technology, Customer Experience, AI, and Restaurant Security

MURTEC 2023: Technology, Customer Experience, AI, and Restaurant Security

Fortinet
Pages 1 Pages

This infographic summarizes key themes discussed by restaurant and technology leaders at the 2023 Multi Unit Restaurant Technology Conference. Technology can improve operations and customer experiences, but poorly planned deployments may create complexity and undermine the brand. Restaurant executives emphasized balancing guest expectations with operational needs rather than adopting technology simply because competitors are doing so. Artificial intelligence is already producing value in conversational ordering, language translation, and back-office automation. However, every new application can introduce additional connectivity requirements, threat vectors, and security gaps. Reliable networking, backup systems, security controls, and technical support are therefore essential because down

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