This infographic illustrates how Mobile Virtual Network Operators can transform customer service into a competitive advantage using chatbot-driven, conversational engagement. It visualizes the end-to-end MVNO customer journey, from onboarding and account management to support, upsell, and retention. Key statistics highlight rising customer expectations, including the importance of fast resolution, messaging-based support, and personalized interactions. The infographic shows how automation through chatbots improves agent productivity, reduces operational costs, and increases NPS and customer satisfaction. It also emphasizes seamless handover from bots to human agents for complex issues. Overall, the visual narrative positions conversational customer service as a growth engine that drives ef

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