Nexthink helped banking IT leaders simplify the digital employee experience by providing real-time alerts for every employee-impacting issue and diagnosing root causes of disruptions, such as client call interruptions and slow applications. It enabled automatic resolution of recurring problems, restoring trust in IT and improving critical customer interactions. Nexthink also enhanced monitoring of CRM applications and device performance, empowering financial advisors, call center agents, and remote workers to deliver seamless service while minimizing IT disruptions across the bank.

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