Service leaders can gain significant business value by building strategic partnerships with engineering teams and adopting an asset-centric approach that connects product and service data. By linking product lifecycle management (PLM) information from engineering with service lifecycle management data, organizations create a bi-directional digital thread that spans the entire product lifecycle, from design and manufacturing to deployment and service. This connected approach enables better visibility, stronger collaboration, and more informed decision-making across functions. For service organizations, closer alignment with engineering leads to improved parts planning, faster and more efficient issue resolution, increased asset availability and reliability, and enhanced customer experiences

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