The NTT DATA study highlights that the financial services and insurance industry is undergoing a significant transformation driven by digital disruption, with 61% of organizations shifting away from traditional business models. It emphasizes the growing importance of digital business platforms, which enable companies to leverage core systems, improve agility, and enhance customer experiences. These platforms are seen as essential for competing in a rapidly evolving digital economy, offering opportunities to create new revenue streams and improve operational efficiency. The report underscores the need for organizations to embrace ecosystem-based strategies and innovation to remain competitive and achieve sustainable growth.

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