Report
EX Elevance Report 2025 The Search for Relevance: Can AI Connect Employees to What Matters?
The 2025 Employee Experience Relevance Report reveals that fragmented tools, ineffective search, and unreliable generative AI are fueling burnout and inefficiency, with 47% citing information spread across multiple apps as their biggest hurdle. Employees spend about three hours daily searching for information, while 42% of what they find is irrelevant. Nearly half have experienced AI hallucinations, with 22% encountering them at work. Trust in AI remains fragile, driving more fact-checking and highlighting the need for enterprise-grounded retrieval. The report concludes that unified, AI-powered search and contextually grounded generative answers are critical to reducing effort, improving productivity, and protecting competitiveness.
