RingCentral earned the MetriStar Top Provider Award for contact center platforms, recognized for high customer sentiment and measurable business success. In Metrigy’s study, 45.5% of RingCentral customers achieved notable results, including a 31.4% revenue increase, 25.6% cost reduction, and 42% improvement in customer ratings. With a customer sentiment score of 3.37, RingCentral scored especially high in analytics and technical features. Its integrated platform, including AI, omnichannel engagement, WFO tools, and CRM support, positions it as a comprehensive CX solution for both internal and external communications.

Join for free to read