With Apple’s iOS 26 introducing advanced call screening features, NICE SmartReach (formerly LiveVox) integrates seamlessly to enhance handling of unknown calls. NICE supports iPhone users by effectively managing the “Ask Reason for Calling” option, which automatically answers and transcribes caller responses in real time, placing callers on hold before routing. This integration helps businesses improve call management, reduce unwanted interruptions, and enhance customer engagement through intelligent, compliant call screening aligned with Apple’s latest technology.

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