Boon Rawd Supply Chain Streamlines Diverse Operations while Supporting Customer and Employee Satisfaction
Boon Rawd Supply Chain Streamlines Diverse Operations while Supporting Customer and Employee Satisfaction
3 PagesNice helped Boon Rawd Supply Chain streamline operations and enhance customer and employee satisfaction by implementing the CXone Mpower platform. Their scalable, flexible contact center solution supported BRS’s extensive network of over 50 affiliated companies, efficiently handling high call volumes and millions of transactions annually. Nice’s technology improved agent performance, optimized call handling efficiency, and boosted overall customer satisfaction, enabling BRS to futureproof its operations and better serve its customers across Thailand’s largest brewery subsidiary.
