NICE Enhanced Customer Card (ECC) empowers agents by consolidating data from multiple systems into a unified, real-time omnichannel workspace. ECC extends CXone Mpower Agent capabilities by providing complete customer profiles and conversation histories in one seamless interface. This streamlines routine tasks, saves agents time through automatic information lookup, and surfaces customer preferences and history for personalized, continuous interactions. NICE’s solution enhances agent efficiency and delivers superior customer experiences by enabling deeper insights and more effective engagement in every conversation.

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