NICE enhances AI innovation in customer service through advanced Automatic Speech Recognition (ASR) technologies, offering high-performance streaming, standard streaming, and post-call transcription. NICE’s flexible deployment options—including cloud, hybrid, and integrations with platforms like Avaya, Genesys, and Cisco—enable seamless connectivity and scalability. By leveraging NICE Real-Time Transcription, organizations improve key metrics such as after-call savings, Average Handle Time, agent retention, and customer satisfaction, driving smarter, more efficient interactions that meet evolving customer expectations.

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