This 2025 brochure outlines Brillio’s Salesforce Field Service Lightning (FSL) offering to help organizations fix common field-service pain points such as inefficient scheduling and dispatch, disconnected systems, fragmented data, and limited technician tools that hurt customer satisfaction. It positions FSL as a unified extension of Salesforce Service Cloud, combining capabilities like order and inventory management, skill-based scheduling with route optimization, offline-first mobile tools, customer self-service, knowledge management, customer data unification, and AI-driven dashboards, reports, and chatbots. It also describes Brillio’s five-phase implementation approach (discover and define, design, iterative sprints, deploy, evolve) and shares an example where an FSL rollout for 1,500+

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