CALL INTAKE SOLUTION FOR NEMT BROKERS TO REDUCE THEIR AVERAGE CALL TIME

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Momentm’s Call Center solution, part of the NovusMED Software Suite, helped NEMT brokers reduce average call times and efficiently manage higher call volumes. Integrated with Five9’s telephony system, the platform streamlined NEMT scheduling through innovative technology, improving call handling speed and accuracy. Momentm’s solution enabled brokers to enhance customer service, optimize call center operations, and support growing demand, ultimately increasing efficiency and satisfaction for both operators and passengers in the non-emergency medical transportation process.

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CALL INTAKE SOLUTION FOR NEMT BROKERS TO REDUCE THEIR AVERAGE CALL TIME

CALL INTAKE SOLUTION FOR NEMT BROKERS TO REDUCE THEIR AVERAGE CALL TIME

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