The document introduces SHI’s DEX Score Configuration, which helps IT teams simplify data, focus on relevant metrics, and enhance the digital employee experience. It enables organizations to filter out noise, align DEX scores with KPIs, and gain actionable insights into system performance, user sentiment, and productivity. Through a three-step process—discovery, co-design, and custom integration—SHI tailors DEX configurations to each environment, ensuring measurable improvements. The result is improved productivity, collaboration, and employee satisfaction, as well as better support for hybrid work and business outcomes through smarter, data-driven decision-making.

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