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FortiCare Elite

FortiCare Elite

FortiCare Elite

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FortiCare Elite is a top-tier support service designed to improve the availability, stability, and performance of Fortinet deployments. It provides 24x7 assistance through phone, chat, and the customer portal, with response targets under 15 minutes for Priority 1 and 2 issues and under two business hours for Priority 3 and 4 cases. Customers receive 18 months of Extended End-of-Engineering Support for eligible FortiGate long-term support firmware, allowing more time to test and plan upgrades. The service includes next-business-day replacement, advanced RMA, firmware updates, asset management, and a customizable portal showing device and security health. Optional Priority RMA adds next-day or four-hour delivery, while Secure RMA allows organizations with strict data requirements to retain d

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