Avaya Software helped organizations strengthen authentication and protect customers from fraud by integrating voice biometrics into their contact center and communications ecosystems. Leveraging capabilities similar to speaker ID concepts, Avaya enabled enrollment and verification of users’ identities through voice in both active and passive modes, reducing reliance on passwords, OTPs, and PINs. The solution supports seamless, frictionless verification during calls, enhances security, and accelerates customer interactions with minimal user effort. This approach complements existing fraud-prevention measures while maintaining a smooth user experience across channels.

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