This datasheet outlines SmartFlows and related capabilities designed to enhance customer experience and employee productivity through intelligent communications. The solution supports customized routing with presence-based and skills-based logic, along with CRM integration that respects contact records and messaging preferences. It enables seamless onboarding and offboarding via APIs and adds value through OTT orchestration within Microsoft Teams. SmartAnalytics provides visibility through an insights dashboard, while key channels such as voice and SMS or MMS are supported. Employees benefit from a single in-app interface with SSO, shared inbox, and one-to-one or group messaging across desktop and mobile platforms.

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