This datasheet explains how SmartAnalytics, included with SmartAgent and SmartOffice, delivers immediate, day-one visibility into AI automation performance. The platform provides standard KPI tracking and real-time insights through comprehensive dashboards that highlight key metrics such as containment rates, transfer rates, and interaction durations. Users can quickly assess automation effectiveness and identify improvement opportunities. In addition to high-level views, detailed dashboards analyze specific intents and outcomes, enabling targeted optimization of conversational flows and AI agent responses. Custom metrics and dashboards further allow organizations to tailor insights to their unique goals and operational needs.

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