This brief focuses on identifying and managing the small percentage of users who consume a disproportionate share of network bandwidth. Typically representing just 1–5% of users but consuming up to 70% of capacity, heavy users can significantly degrade overall QoE. The solution enables service providers to analyze traffic patterns, categorize user behavior, and apply targeted policies to moderate excessive usage—especially during peak times. By reallocating bandwidth more fairly, providers can improve service quality for the broader user base without costly infrastructure expansion. It also differentiates between abusive and high-value users, allowing for smarter monetization strategies and reduced churn.

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