Microsoft Teams has become essential for unified communication, especially as remote and hybrid work have grown. Its rapid adoption during and after the pandemic increased reliance on high‑quality performance for meetings, calls, and collaboration. However, many organizations have seen rising help desk reports related to poor Teams performance. Because Teams is a mission‑critical service, issues such as latency, jitter, or degraded call quality can disrupt communication with colleagues, customers, and partners. These recurring complaints highlight the need for deeper observability to quickly diagnose root causes, reduce ticket volume, and maintain consistent user experience.

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