The Qg 2 Software Maintenance Plans extend support beyond the standard one‑year warranty, providing ongoing software maintenance, technical assistance, and hardware troubleshooting. These plans include full case management from issue initiation to resolution, remote diagnostics via phone, web, or remote access, and software troubleshooting with necessary updates. Hardware troubleshooting is provided up to identifying faulty components, with guidance afterward. The software update subscription adds functional enhancements and continued improvements, ensuring systems stay current and reliable for long‑term operation.

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