This brief introduces a method for translating network performance into measurable customer sentiment through application-level QoE scoring. By combining network KPIs with AI-driven models and real user feedback, the solution assigns scores to applications based on perceived experience. These scores provide granular insights across subscribers, devices, locations, and content types, enabling teams to make better decisions in operations, marketing, and product development. By linking technical performance to user satisfaction, service providers can identify issues faster, optimize services, and uncover new revenue opportunities. This data-driven approach transforms QoE into a strategic business metric.

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