Redundant environments from DVSAnalytics ensure voice and screen recordings are securely stored and reliably backed up as a core part of workforce optimization. Redundancy allows recording to continue even if one or more system components fail, minimizing risk and downtime. In this approach, a backup recording server assumes operation while the primary server is repaired or replaced. Customers can choose between warm or hot backup options. A warm backup uses a standby Encore server on site, where licenses are transferred after failure to resume recording. A hot backup uses a fully redundant server with licenses already in place for immediate failover and uninterrupted recording continuity.

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