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UCaaS/CCaaS Cloud Offerings

DVS Analytics

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DVSAnalytics, Inc. provides workforce optimization solutions designed to enhance customer experience and increase employee engagement and productivity through analytics-driven insights into customer interactions and contact center operations. Its WFO offerings include interaction recording, analytics, quality management, workforce management, reporting, and employee engagement tools. Through its UCaaS and CCaaS cloud offerings, Encore Workforce Optimization addresses the specific needs of cloud-based contact centers, delivering interaction analytics packages that support performance improvement, operational efficiency, and better visibility across modern contact center environments.

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