Accela’s civic application software helped the State of Michigan’s Licensing and Regulatory Affairs division implement a unified, repeatable platform for all professional, occupational, and business licensing across multiple agencies. By leveraging standards‑based, prebuilt solutions instead of custom development, Accela reduced implementation time by more than half and cut costs by over 70%, while lowering project risk. The platform supported a multi‑phase, multi‑agency rollout, enabling rapid reuse of workflows and forms, streamlining applicant submissions, and improving transparency and consistency in licensing decisions. Accela’s approach gave Michigan a scalable foundation to modernize regulatory operations and deliver a more efficient experience for licensees and staff.

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