The document highlights how state and local governments must modernize digital services as citizens expect fast, simple, mobile experiences similar to commercial platforms. While cloud supports better service delivery, mainframes remain essential because they store sensitive data and power critical workloads. Modernizing mainframe applications—through APIs, consolidation, or selective migration—improves agility, lowers costs, and enhances the citizen experience without full migration. With most states investing in digital services, modernization helps agencies streamline operations, strengthen security, and better support tasks like filing claims, permits, payments, and registrations.

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