This brief explains why Microsoft recommends third-party backup for SaaS data, highlighting the Shared Responsibility Model. Page 1 shows that Microsoft protects infrastructure, not customer data, leaving organizations exposed to human error, outages, sync failures, and ransomware. Page 2 lists limitations of Microsoft’s native restore options, such as 30-day retention and destructive restores. OpenText Core Cloud-to-Cloud Backup enables automated backups, granular restores, point-in-time recovery, full redundancy, unlimited storage, and daily snapshots to close critical security and compliance gaps.

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