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Vendor Sheet

Zinc – Intelligent Remote Service

Zinc – Intelligent Remote Service

Zinc – Intelligent Remote Service

PTC
Pages 2 Pages

ServiceMax Impact with Zinc Intelligent Remote Service helps organizations improve service resolution by connecting technicians with the people, expertise, and information they need to solve issues quickly and effectively. Recognizing that fast and efficient problem resolution is critical to both customer satisfaction and operational success, Zinc provides a structured platform for real-time communication, collaboration, and knowledge sharing across the entire service team. Integrated with existing service tools, the solution enables technicians, experts, and support personnel to collaborate in context, access the right information at the right time, and make faster decisions. Zinc also adds automation, oversight, and visibility to service communications while providing insights into usage

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