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Vendor Sheet

Zscaler Support Guide for Government Users

Zscaler Support Guide for Government Users

Zscaler Support Guide for Government Users

Zscaler
Pages 5 Pages

The Zscaler Support Guide for U.S. Government Cloud Customers outlines the support services, tools, and best practices available to help government organizations deploy, manage, and troubleshoot Zscaler solutions effectively. The guide explains how customers can report and escalate technical issues, submit support cases, and understand available support levels and service level agreement (SLA) targets. It also details support case properties such as priority levels and case types to ensure issues are handled appropriately. In addition, the guide highlights key support resources and troubleshooting tools, including remote assistance, proxy testing, performance testing, and other diagnostic capabilities. By following these guidelines, government agencies can streamline issue resolution, impr

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