COVID-19 exposed the limits of traditional business continuity, forcing companies to rethink resilience across safety, compliance, operations, supply chains, and customer engagement. Enterprises must integrate granular data on employees, vendors, and customers with AI-driven analytics to assess risks in real time. TCS’s IUX for Workplace Resilience applies smart city principles, combining IoT, machine learning, and open data to enable workplace safety, contact tracing, regulatory compliance, and operational stability. It supports scenario planning, dashboards, and command-center decision-making for workforce, supply, and customer management. By embedding resilience into culture and systems, businesses can protect employees, maintain compliance, adapt to disruptions, and ensure long-term co

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