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Chatbots RESET Framework Pilot Projects: Using Chatbots in Healthcare

Chatbots RESET Framework Pilot Projects: Using Chatbots in Healthcare

Chatbots RESET Framework Pilot Projects: Using Chatbots in Healthcare

World Economic Forum

Pages

22 Pages

The World Economic Forum’s Chatbots RESET Framework explores how AI-powered chatbots can improve healthcare delivery while safeguarding trust and equity. Pilot projects in diverse settings demonstrated benefits such as expanded access, reduced burden on health workers, and improved patient engagement. However, risks include data privacy, bias, and misinformation if systems are poorly governed. The framework emphasizes responsible deployment guided by five principles: respecting human rights, enabling accountability, securing transparency, ensuring inclusivity, and building trust. By embedding these safeguards, chatbots can support resilient, scalable, and patient-centered healthcare systems worldwide.

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