This whitepaper explains how to measure success and calculate ROI for enterprise RPA by accounting for both visible and hidden costs, then tracking a balanced set of tangible and intangible benefits over time. It says ROI matters for decision-making, performance evaluation, resource allocation, and goal setting, but is harder in RPA because benefits can be difficult to price and multiple processes and external factors affect outcomes. It highlights hidden costs beyond licenses, including discovery and design, development, infrastructure plus OS and database licensing, monitoring and maintenance, integration, regulatory needs, and process redesign. It then lists ROI metrics such as time gains, hours-back-to-business, total cost saved, months to ROI, productivity, and customer satisfaction,

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