Hyper-personalization is vital for modern retail, driving up to 25% revenue growth when done effectively. However, challenges include managing vast data, integrating insights, and delivering timely, non-intrusive experiences. Many retailers struggle with omnichannel service, despite 71% of customers expecting it. Success requires unified customer views, AI-human collaboration, and seamless support across preferred channels. This whitepaper outlines practical strategies and technologies—like AI-driven insights and omnichannel platforms—to help retailers overcome these hurdles and deliver tailored, frictionless experiences that boost loyalty and satisfaction.

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