EY explores the emergence of the “lights-out enterprise,” where AI, digital agents and integrated management systems enable operations to increasingly sense, interpret, decide and act with minimal human intervention. Rather than simply automating individual tasks, Intelligent Operations connect data, workflows and systems through an “engine room” that continuously interprets operational signals and coordinates action. This can allow organizations to identify problems, predict their impact and adjust processes before disruption occurs. EY sees the journey progressing from structured management and rule-based automation toward agentic, self-learning systems, shifting people from executing and monitoring work toward designing how work should operate and improve.

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